Purchase, Refund and Returns Policy

1. General provisions

1.1 These rules for the purchase and sale of goods (hereinafter referred to as the “Rules”) are a legal document binding on the parties, which determine the rights and obligations of the Buyer and the Seller, the conditions for the purchase and payment of goods, the procedure for the delivery and return of goods, the responsibilities of the parties and others related to the purchase – sale of goods Provisions related to the www.potterylikepoetry.eu online store.

1.2. The seller reserves the right to change, amend or add to the rules at any time, taking into account the requirements set by legal acts. The buyer is informed about changes to the rules on the website of the online store. When shopping in the online store, the Buyer is subject to the Rules valid at the time of placing the order.

1.3. You have the right to buy in the online store:

1.3.1. able-bodied natural persons, i.e. persons who have reached the age of majority, whose capacity is not limited by court order;

1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, except in cases where they dispose of their income independently;

1.3.3. legal entities

1.3.4. authorized representatives of all the above persons.

1.4. By approving the rules, the seller also guarantees that, based on the rules 1.3. point, the Buyer has the right to buy goods in the online store.

1.5. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer, after creating a basket of goods in the online store, specifying the delivery address, choosing the payment method and familiarizing himself with the Seller’s rules, clicks the “Pay” button (see point 5 “Ordering goods, prices, payment procedure , deadlines”).

1.6. Each contract concluded between the Buyer and the Seller is stored electronically. in the store.

2. Protection of personal data

2.1. Order goods by e-mail in the store, the Buyer does not need to register.

2.2. When ordering goods, the Buyer must specify the Buyer’s personal data necessary for the proper fulfillment of the goods order in the relevant information fields provided by the Seller: name, surname, company name (If the goods are ordered by a legal entity), goods delivery address, telephone number and e-mail address. postal address.

2.3. By approving these rules, the Buyer agrees that 2.2. The personal data of the Buyer provided in point would be processed in the electronic sales of goods and services. in the store, for the purposes of analysis of the Seller’s activity and direct marketing.

2.4. By agreeing to the Buyer’s personal data being processed in the Seller’s e-mail for the sale of goods and services. store, the Buyer also agrees that the e-mail specified by the Buyer e-mail address and phone number would be sent informational messages necessary to fulfill the order of goods.

3. Buyer’s rights and obligations

3.1. The buyer has the right to buy goods by e-mail. in the store of these Rules and other articles of this e-mail according to the procedure specified in the store information sections.

3.2. The buyer has the right to refuse the goods purchase – sales contract with e. store, notifying the Seller about it in writing (by e-mail, indicating the desired return of the product and its order number) no later than within 14 (fourteen) working days from the day of delivery of the item, except in cases where the contract cannot be canceled according to the laws of the Republic of Lithuania.

3.3. 3.2 of the rules the Buyer can exercise the right provided for in paragraph 1 only if the product has not been damaged or its appearance has not fundamentally changed, nor has it been used.

3.4. The buyer undertakes to accept the ordered goods and pay the agreed price for them.

3.5. If the data provided in the Buyer’s registration form changes, the Buyer must immediately inform the Seller by phone or e-mail. by mail to the specified e-mail address in the contact section of the store.

3.6. The buyer using e-mail store, agrees with these purchase and sale Rules and undertakes to comply with them and not to violate the legal acts of the Republic of Lithuania.

4. Seller’s rights and obligations

4.1. The seller undertakes to provide all conditions for the proper use of e-mail by the buyer. services provided by the store.

4.2. If the Buyer tries to harm the Seller’s e-mail for the stability and security of the store’s work or violates its obligations, the Seller has the right to limit or suspend the Buyer’s ability to use e-mail immediately and without warning. in the store.

4.3. The Seller undertakes to respect the Buyer’s privacy right to the Buyer’s personal information specified in the e-mail. in the store’s order form.

4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

5. Ordering goods, prices, payment procedure, deadlines

5.1. email In the store, the Buyer can buy 24 hours a day, 7 days a week.

5.2. The contract comes into force from the moment the Buyer presses the “Pay” button, and after receiving the order, the Seller confirms it – sends a confirmation letter to the e-mail specified by the Buyer. by post

5.3. Product prices e-mail in the store and in the formed order are indicated in euros.

5.4. The buyer pays for the goods in one of the following ways:

5.4.1. Payment using the payment services of electronic payment methods provided by Montonio and Stripe.

5.4.2. Payment by direct bank transfer, when the Buyer transfers the specified amount of money for purchases to the Seller’s bank account according to the details provided by the Seller.

5.4.3. Payment in cash when picking up the product at our studio is a payment when the Buyer picks up the goods after coming to our studio and pays for them in cash.

5.5. The buyer undertakes to pay for the goods immediately. Only after receiving the payment for the goods, the formation of the goods parcel begins and the calculation of the delivery term of the goods begins.

6. Delivery of goods

6.1. The buyer, who has chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods.

6.2. The buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address or to the specified post office, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.

6.3. Goods are delivered by DPD parcel service.

6.4. The Seller delivers the goods to the Buyer in accordance with the terms specified in the terms of goods delivery (http://www.potterylikepoetry.eu/delivery-conditions/). These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock and the Buyer is informed of the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods.

6.5. In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller’s control.

6.6. The Buyer must in all cases immediately inform the Seller if the shipment is delivered in damaged or otherwise damaged packaging, if the shipment contains unordered goods or the wrong quantity of them, incomplete product assembly, by providing visual material to the Seller.

7. Product quality, guarantees

7.1. Each e-mail the details of the product sold in the store are generally indicated in the product description attached to each product.

7.2. The seller is not responsible for the fact that e-mail the color, shape or other parameters of the goods in the store may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.

7.3 If the Buyer notices when unpacking the product that it is broken or cracked, he must immediately inform the Seller about this by providing visual material showing the damage to the product after unpacking it.

7.4. If the situation described in Clause 7.3 of the Rules occurred and the Buyer provided visual material to the Seller, the Seller undertakes to replace the damaged product with another similar product, and if the similar products do not have to offer this to the Buyer:

7.4.1. to choose another product for the same amount of money

7.4.2. Wait 30 calendar days for the Seller to produce an analogous item

7.4.3. Reimbursing the Buyer for the amount of money paid for the damaged goods, excluding the cost of delivery

8. Return and exchange of goods

8.1. Defects of the sold goods are removed, low-quality goods are replaced, returned in accordance with the 2001 order of the Minister of Economy of the Republic of Lithuania. June 29 by order no. 217 “Regarding the approval of the rules for the return and exchange of items” by the approved rules for the return and exchange of items. Money for returned goods is transferred to the payer’s bank account.

8.2. In order to return the item(s) based on Rule 8.1. point, the Buyer can do this within 14 (fourteen) working days from the day of delivery of the goods to the Buyer, informing the Seller by means of communication specified in the contact section, indicating the name of the returned product, the order number and the reason for the return.

8.3. When returning the wrong product and/or low-quality product, the Seller undertakes to replace such products with similar suit

8.4. The cost of returning the goods (shipping costs) is paid by the buyer at his own expense.

8.5. The buyer must ensure that the returned product reaches the seller undamaged.

8.6. If the product returned by the Buyer reaches the Seller broken or otherwise damaged, the money will not be returned to the Buyer and the product will not be exchanged.

8.7. In the event that the Seller does not have goods suitable for replacement, the amount paid will be returned to the Buyer, excluding the cost of delivery.

9. Liability of the Buyer and the Seller

9.1. The Buyer is fully responsible for the correctness of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to demand compensation for the direct losses suffered by the Buyer.

9.2. The buyer is responsible for the actions performed using this e-mail. in the store.

9.3. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller’s recommendations and the Buyer’s obligations, did not familiarize himself with these Rules, although he was given such an opportunity.

9.4. If the Seller’s email the store contains links to the e-mail addresses of other companies, institutions, organizations or individuals. websites, the Seller is not responsible for the information or the activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.

9.5. In the event of damage, the guilty Party compensates the other Party for direct losses.

10. Marketing and Information

10.1. The Seller may, at its discretion, initiate an e-mail. various promotions in the store.promotions in the store.

10.2. The seller has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the promotion is valid only going forward, that is, from the moment of their execution.

10.3. The Seller sends all messages using the means of communication specified in the Buyer’s registration form.

10.4. The Buyer sends all messages and questions to the Seller’s e-mail. by phone and e-mail specified in the “Contacts” section of the store. email addresses.

10.5. The seller is not responsible if the buyer does not receive the sent informational or confirming messages due to disruptions in the internet connection, e-mail service providers’ networks.

11. Final Provisions.

11.1. These Rules for the purchase and sale of goods are drawn up in accordance with the laws and legal acts of the Republic of Lithuania.

11.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved